Flocon Valves and Fittings is based in Pontypridd, Wales, supplying industrial valves, pipes, and pipe fittings. They are the largest independent stockist in South Wales.
The Challenges
Moving location posed a challenge and they required a Cloud-based system to improve flexibility and ease of system management. A need for call recording to ensure all phone orders were easy to access and manage. Guest Wi-Fi was required at the trade counter, enabling Flocon to gather marketing data to reach out to customers regarding new products and offers. Procurement of a conference phone to enable group calls within the boardroom. A dedicated broadband connection was required for reliable internet to guarantee fast speeds and functionality.
“SCG have been great to deal with – all engineers who came on site made the install seamless. Any questions we had were always answered promptly, and we would highly recommend SCG to any business.”
The SCG Solution
Cloud PBX phone system:
Feature-rich, Cloud-based phone system with the latest technology.
SCG guest WiFi:
Offering visitors full internet access across the premises.
Additional handsets:
With key features such as DND and call forwarding.
Voicemail to email:
Voicemails are converted to MP4 and received as an attachment to a chosen email.
Call recording:
Call recording on all handsets to comply with company guidelines.
Account manager:
Local manager oversees the company’s account and conducts monthly reviews.
Training provided:
Guidance on using the Cloud PBX portal with weekly webinars providing additional support.
Ongoing support:
The SCG team is always on hand for any queries.
