Perfect Vision is an independent, established opticians practice in the heart of Canton, Cardiff. It offers high-quality healthcare and strives to meet all customer needs in a friendly and efficient manner. Good customer service is vital to the business – so its communication systems need to be efficient too.
The Challenges
Perfect Vision had issues with its previous telecoms provider as they didn’t deliver a planned Cloud-based solution.
The company required modern, futureproof communications to improve daily operations and ensure no missed business. The company recognised that business was being lost through unanswered calls during busy periods, and through not having voicemail activated outside of business hours. The company also required additional handsets and one direct line with a separate phone number. A call divert was already set up on the landline to redirect calls – but this service was costly
“After our previous provider didn’t deliver a planned Cloud-based solution,SCG were a breath of fresh air. They provided us with a Cloud-based solution including a range of features all helping to improve the service we provide to our customers.”
The SCG Solution
Cloud PBX phone system:
Feature-rich, Cloud-based phone system with the latest technology.
Fibre broadband:
Superfast fibre broadband installation.
Self-management:
Ability to manually make changes to settings by using the simple web portal.
Direct dial:
Additional phone number programmed to a specific handset.
Training provided:
Guidance on using the Cloud PBX portal with weekly webinars providing additional support.
Day and night mode:
The phone system is programmed to operate differently depending on the day and time.
Voicemail to email:
Voicemails are converted to an MP4 file and received as an attachment to a chosen email.
Ongoing support:
The SCG team is always on hand for any queries.
