A 36-bedroom hotel, based in the Stroud Valley and operated by Bespoke Hotels.
The Challenges
For Stonehouse Court Hotel, a stunning village location provides an idyllic country-esque stay, but also creates challenges around internet speeds and connection quality.
Despite a contract for speeds of 40 Mbps, the hotel rarely secured more than 6 Mbps download speed, hindering the guest experience. Not only that, but challenges with the IT configuration meant missed booking enquiries, frequent system outages, and security concerns.
“SCG has been able to deliver a significantly enhanced service for us, including better quality internet for our guests and improved system configurations to ensure we don’t miss potential bookings from guests – which previously got blocked as spam. We now have a much better system with better IT support and know that we have a proactive provider who will flex as our business changes and grows.”
The SCG Solution
At SCG, our focus is on delivering a proactive support service rather than a reactive one. This means we plan and configure a system to deliver optimum performance straightaway, as well as maintain and update the system to minimise problems and downtime. For Stonehouse Court, we have been able to implement some new systems and changes to immediately address many of the challenges, as well as an interim solution for the internet to increase speeds immediately, while waiting for a dedicated ethernet line to be installed. Some of our solutions included:
- Upgrading the phone system to increase functionality
- Proactive IT support
- Replacing obsolete or badly configured equipment
- Reconfiguring the IT system
- Streamlining the hardware, software, and integrations
