Network Management reports that combine data from your local telephone exchange to provide key inbound and outbound information on your call traffic. This is a specific feature developed with our billing provider and majority of competing Resellers/SP cannot provide this service.
Information including call answer times if your lines return busy and if so, how many calls have not been able to get through – a valuable insight into what business you could be losing and how you could improve the call handling within your business.
Risks of not having it
No visibility on call handling in your business and more importantly if all of the business lines are busy, how many calls have tried to connect while they are all in use. Critical information for SME customers.