Partner Contact Guide

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Tickets are generating within 30 minutes of receiving and allocated out according to nature of the request and skill / customer class requirements.

For issues relating to repairs, deliveries, or post-installation support, please contact service@scgtogether.com or call 0800 470 0008 and select the Support option.
Requests are logged within 30 minutes of receipt and allocated based on the nature of the issue, required expertise, and customer prioritisation.

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Urgent matters requiring escalation should be raised via managers@scgtogether.com or by calling 0333 996 4088 (Managers Hotline).

An initial response will be provided within 1 hour.

For immediate attention, calling the hotline is strongly recommended.

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If urgent, please call 0800 470 0007 and select Option 2

Please send emails to the Customer’s CEAM or to their departmental mailbox

If you don’t know the department that the customer account resides, please email

ceam@scgtogether.com

Task allocated for response or action with In 4-6 business hours.