Evonex Connect User Guide

the Evonex Connect User Guide has been updated to cover Android and all the new features recently released. You can download the user guide here.

At the end of May we released version 1.0.8 of Evonex Connect, for all platforms.

This release mainly focuses on unifying the codebase across all environments, bringing the features of v1.0.7 to Android. We’ve also introduced a couple of new features, a selection of enhancements and some important bug fixes, all listed below.

In the last week we released version 1.0.10 of Evonex Connect for iOS only. This, in conjunction with corresponding back-end fixes, has greatly improved the reliability of the iOS app. However, we’re not finished with iOS reliability updates – there will be more app and back-end fixes coming soon.

Also in this update is news of support for more Yealink DECT products, more details below.

[Company Admin] Add ‘Last answered plus one’ call forwarding pattern:

  • [All] Settings area split into sub sections.
  • [All] Prevent display of ‘shared’ contacts marked as ‘hidden’ in main portal.
  • [All] Prevent display of ‘account’ contacts marked as ‘hidden’ in main portal.
  • [All] Disable all inappropriate call control buttons when a call is active.
  • [All] Improved configurable logging for support purposes.
  • [Web/Desktop] Mouse pointer changes when over burger menu.
  • [All] Dialpad extra features state is remembered between sessions.
  • [All] Faster update of call history list on call completion.
  • [iOS] Automate link from iOS app notification settings to Evonex Connect.
  • [iOS/Android] CLI presentation number remembered when app is brought to foreground.
  • [All] Prevent ‘ghost calls’ when double-clicking park bays.
  • [All] Prevent double clicking on all buttons that trigger calls.
  • [All] Apply same voicemail playback volume on list and details screens.
  • [Android] Prevent app crash when playing voicemails multiple times.
  • [Android] Confused selection of speaker/earpiece during attended transfers.

Enhancements

  • [Admin] Allow Product Charges to be hidden on a Reseller account.
  • [Admin] Remove old ordering process & Beta labels.
    • As communicated in March 2024, the original ordering process has now been retired. Therefore, the only way to place new and follow-on orders is via the new ordering process which has been available since September 2023. More details below.
  • [Admin] Ability to Hide “My Links” in portal for reseller and sub-resellers.
    • If you wish the “My Links” menu item in portal to be hidden for your reseller or your sub-resellers, please let our support team know.
  • [User] Allow Premium Numbers on both types of Address Book.

Fixes

  • [Admin] Manage approved Presentation CLIs page problems.
  • [Admin] Exported customer site addresses incorrect.
  • [Admin] Issue adding Hotdesk Guest devices.
  • [Admin] Issue creating sub-resellers.
  • [Company Admin] CR history fixup query timing out as returning too much data.
  • [Company Admin] New User creation resulted in an error.

The new ordering process has been live since September 2023. It’s no-longer a beta product and consequently has been promoted to the only way to place orders for new and existing customers.

For anyone who requires assistance with using the new order journey, you can access the help section by clicking the button at the top right of the portal page. In here you’ll find a video guide

a step-by-step explanation of the process with handy GIF images, and links to excel and text template files to allow you to populate an external document and simply paste the contents straight into the order page.

If you need further ordering/provisioning assistance, please contact us.

In a recent Portal update, we added the ability for an Administrator to hide a Shared Address Book contact or Internal Address Book contact (AKA User) with a simple tick box. For a user in portal, this has the affect of hiding the telephone number(s) associated with the contact. In Evonex Connect or a desk phone, this renders the contact hidden or ‘Ex-directory’.

What are the use cases for this? Hiding a User is useful if you have set up several hunt groups on an account and you want to ensure those groups don’t appear in search results in Evonex Connect or via desk phones. Hiding a Shared contact is useful if you have two contacts for a customer – one for inbound calls and one for outbound calls – and you want to ensure the customer is not called on the wrong number. Importantly, in both cases, the contacts are hidden for search results, but they are still able to be used for inbound alpha-tagging.

Please find attached a guide explaining the extent of support we now offer for Yealink W80DM and W90DM multi-cell DECT units. Essentially, this now means you can order Standard, Lite or Universal Licences against either one of these units and the subscriptions will be auto provisioned to the device. The necessary configuration of additional base-stations and handsets should be completed manually. All the detail you should need is in the guide, any questions please let me know.

Recent releases have brought a plethora of new features including, dark mode themes, auto-start for the desktop application, click-2-dial for the desktop application, QR code sign in on mobiles, improved settings navigation, support for ‘ex-directory’ contacts, and a raft of improvements and fixes, all of which are listed and explained below.

In the last week we released version 1.0.10 of Evonex Connect for iOS only. This, in conjunction with corresponding back-end fixes, has greatly improved the reliability of the iOS app. However, we’re not finished with iOS reliability updates – there will be more app and back-end fixes coming soon.

Also in this update, is news of support for more Yealink DECT products, more details below.

  • [All] Dark mode themes.
  • [Desktop] Run at startup option.
  • [Desktop] Option to register Evonex Connect as the default application for making phone calls when clicking on a tel: link – such as in an e-mail footer or web page.
  • [All] Sign in via QR Code on mobile.
  • [All] Settings area split into sub sections.
  • [All] Prevent display of ‘shared’ contacts marked as ‘hidden’ in main portal.
  • [All] Prevent display of ‘account’ contacts marked as ‘hidden’ in main portal.
  • [Web/Desktop/iOS] Don’t fuzzy match when searching on phone numbers.
  • [Web/Desktop/iOS] When selecting call history, defaults to missed calls display when there are some.
  • [iOS/Android] Voicemail download button was unrequired and has been removed.
  • [iOS/Android] Ignore double-clicks on buttons that should be single-clicked.
  • [iOS/Android] Unusable buttons are now disabled when a call is in play.
  • [iOS/Android] Missed calls are now displayed on the lock screen.
  • [All] Calls received via hunt groups are correctly logged in call history.
  • [All] Voicemails are now in a single list in descending chronological order with new messages always at the top.
  • [All] Disable all inappropriate call control buttons when a call is active.
  • [All] Improved configurable logging for support purposes.
  • [Web/Desktop] Mouse pointer changes when over burger menu.
  • [All] Dialpad extra features state is remembered between sessions.
  • [All] Faster update of call history list on call completion.
  • [iOS] Automate link from iOS app notification settings to Evonex Connect.
  • [iOS] Voicemails sometimes not playing.
  • [iOS] Dropped audio when GSM call is put on hold to receive Evonex call.
  • [All] Chat messages now consistently show correct time of day.
  • [All] Missed call data disappearing when dialing 8400.
  • [iOS] Evonex Connect media playing appearing on lock screen when it shouldn’t be.
  • [iOS] Voicemails would play twice in the list view.
  • [All] Chat notifications for group chat would incorrectly open a 1:1 chat.
  • [iOS/Android] CLI presentation number remembered when app is brought to foreground.
  • [All] Prevent ‘ghost calls’ when double-clicking park bays.
  • [All] Prevent double clicking on all buttons that trigger calls.
  • [All] Apply same voicemail playback volume on list and details screens.
  • [Android] Prevent app crash when playing voicemails multiple times.
  • [Android] Confused selection of speaker/earpiece during attended transfers.

Users can now run Evonex Connect in dark mode. This setting synchronises to their other Evonex Connect devices.

Quickly and easily generate a QR code in your desktop Evonex Connect app which you can scan with your mobile app to securely log in. QR code generation works on Browser, Windows and macOS and scan to sign in works on iOS. Scan to sign in will follow on Android in due course.

Do you wish the Evonex Connect app started automatically when you login? Just enable this setting! Works for the Windows and macOS apps.

Click-to-dial has arrived! Click the below button in settings to ensure that any telephone number formatted as a TEL: link will be dialable with Evonex Connect when clicked. Works for the Windows and macOS apps. A plug-in for Web Browsers will follow in due course.

Click-to-dial has arrived! Click the below button in settings to ensure that any telephone number formatted as a TEL: link will be dialable with Evonex Connect when clicked. Works for the Windows and macOS apps. A plug-in for Web Browsers will follow in due course.