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Evonex Connect User Guide

The Evonex Connect User Guide has been updated to cover Android
and all the new features recently released.

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What’s New?

Evonex AI: Speech Analytics v1.0:
Users can now transcribe and summarise their call recordings and voicemail messages for free in Evonex Connect, and it will soon be available in Portal.

Roadmap:

Evonex Announcements: You will receive occasional discreet and pop-up messages designed to help you get the most out of Evonex Connect. Announcements will include new features, existing feature recaps and notifications of forthcoming updates. Messages will not continue to appear once dismissed. You can check the history of all announcements in Settings >Announcements.

Spotlight on…

Night Mode | An Easy Solution for Out-of-Hours Call Handling

Night Mode offers a straightforward way to activate or deactivate an ‘out-of-hours’ mode for a Direct Dial In (DDI) number or a group of DDIs. This feature serves as an alternative to Time-Based Routing (also known as Scheduling), which, while very flexible, can be overly complex for some organisations.
You can enable or disable Night Mode profiles using Service Codes, Busy Lamp Field (BLF) keys, or through the Portal. Up to eight different Night Mode profiles can be set up to allow for alternative call routing in various scenarios, such as during lunch breaks, meetings, or extended hours.

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Welcome to the Evonex Product Update for October 2026

Highlights in this issue include:

  • Transcription and Summarisation are now available in Evonex Connect and will also be available in Portal soon. A guide will be available in the Support section of your Portal in due course.
  • Single Sign-on is now available for Microsoft and Google – a setup and user guide is coming soon to the Support section of Portal.
  • Webhooks for platform events – user, reseller and developer guides, plus a video will shortly be available in the Support section of Portal.
  • Security Alerts – full compatibility with Evonex Connect – Evonex Connect will now play a Klaxon tone, jump to the foreground and show the alert with a red background.

Lastly, a reminder that the legacy Desktop Client and associated Windows Softphone are now End-of-Sale and will be End-of-Life in December 2026.
Matt Franks | Product Manager

Miscellaneous updates

  • An MSI installer is now available for Evonex Connect!
  • You may download the latest version from the Evonex Connect update site, along with the regular executable installer (EXE) and links to download the Evonex Connect mobile app from the App Stores.
  • Chat can now be disabled.
  • If your customer doesn’t wish to use the Evonex Connect Chat facility, it can now be disabled on a per-customer basis. Please log a support ticket with your customer account name at support@myphones.com
  • New Night Mode service codes and BLF keys: You can jump straight to any of the configured Night Mode periods within an account. This will be made possible with new Service Codes and BLF keys. Previously, it was only possible to cycle through the periods with a Service Code or by toggling a BLF key. A guide to the changes is coming soon.
  • Two new BMW permission levels: Team Leader and Manager. This will facilitate far more granular permissions and allow some users with the same permission level to barge each other. A guide to the changes will be available shortly.
  • HD codec support: The Evonex platform now supports the G.722 wideband codec for internal calls. You may configure your customer’s devices to use this codec by going to Portal > Devices (search for the device) > Select codec used > High Def. Evonex Connect will use the G.722 codec automatically; no config changes required.
  • The Yealink T74LTE VoLTE IP phone is now onboarded as a managed and supported device – more details here

Authentication Updates

  • Microsoft SSO support – available now!
  • Google SSO support – available now!
  • Email 2FA support (only applies to customer users, not group admins and above)
  • New look and feel to support the staged approach of logging in now (to help support SSO options)

Full details of all of the above in the guide on the Portal.

Webhooks For Platform Updates

  • Send a notification to an external app or service for a host of platform events.
  • Trigger background workflows
  • Multitude of use cases
  • No development required.
  • Guides on the Portal

Evonex Connect v1.10.0

Features:

  • [All] Evonex AI: Speech Analytics v1.0. Summarisation of your call recordings with bullet-pointed outcomes and actions. Full transcription with speaker diarisation, sentence and word tracking, synchronised to the audio playback. The same functionality is now also available for your voicemail messages.
  • [All] Evonex Announcements: You will receive occasional discreet and pop-up messages designed to help you get the most out of Evonex Connect. Announcements will include new features, existing feature recaps and notifications of forthcoming updates. Messages will not continue to appear once dismissed. You can check the history of all announcements in Settings > Announcements.

Enhancements:

  • [Desktop] CALLTO protocol support. You may now set Evonex Connect as the default app for the CALLTO protocol, allowing click-to-dial to work for websites and CRMs that support it.

Fixes:

  • [All] Able to receive calls from blocked personal contacts.
  • [All] Inconsistent results when searching by name or number between the Contacts section and the blind or attended transfer dialogues.
  • [Mobile] When viewing a chat thread, the UI is not auto-scrolling to the correct position.
  • [Mobile] Tapping push notifications does not navigate to the correct place in the app.
  • [iOS] On-device contacts are being matched to the incoming caller’s CLI even when the app is not permitted to access on-device contacts.
  • [Android] Incoming call push notifications not displaying on-device contact names.

For full details, please see the Evonex Connect User Guide

Evonex Connect User Guide

the Evonex Connect User Guide has been updated to cover Android and all the new features recently released. You can download the user guide here.

Access my user guide

At the end of May, we released version 1.0.8 of Evonex Connect, for all platforms.

This release mainly focuses on unifying the codebase across all environments, bringing the features of v1.0.7 to Android. We’ve also introduced a couple of new features, a selection of enhancements and some important bug fixes, all listed below.

In the last week we released version 1.0.10 of Evonex Connect for iOS only. This, in conjunction with corresponding back-end fixes, has greatly improved the reliability of the iOS app. However, we’re not finished with iOS reliability updates – there will be more app and back-end fixes coming soon.

Also in this update is news of support for more Yealink DECT products, more details below.

Evonex Connect v1.0.8 release notes:

New Features

Enhancements

Fixes

Recent Portal & Platform Releases

Enhancements

Fixes

New Ordering Process – Help

The new ordering process has been live since September 2023. It’s no-longer a beta product and consequently has been promoted to the only way to place orders for new and existing customers.

For anyone who requires assistance with using the new order journey, you can access the help section by clicking the button at the top right of the portal page. In here you’ll find a video guide

a step-by-step explanation of the process with handy GIF images, and links to excel and text template files to allow you to populate an external document and simply paste the contents straight into the order page.

If you need further ordering/provisioning assistance, please contact us.

Hidden Contacts – Explained

In a recent Portal update, we added the ability for an Administrator to hide a Shared Address Book contact or Internal Address Book contact (AKA User) with a simple tick box. For a user in portal, this has the affect of hiding the telephone number(s) associated with the contact. In Evonex Connect or a desk phone, this renders the contact hidden or ‘Ex-directory’.

What are the use cases for this? Hiding a User is useful if you have set up several hunt groups on an account and you want to ensure those groups don’t appear in search results in Evonex Connect or via desk phones. Hiding a Shared contact is useful if you have two contacts for a customer – one for inbound calls and one for outbound calls – and you want to ensure the customer is not called on the wrong number. Importantly, in both cases, the contacts are hidden for search results, but they are still able to be used for inbound alpha-tagging.

Support for Yealink W80DM & W90DM multi-cell DECT

Please find attached a guide explaining the extent of support we now offer for Yealink W80DM and W90DM multi-cell DECT units. Essentially, this now means you can order Standard, Lite or Universal Licences against either one of these units and the subscriptions will be auto provisioned to the device. The necessary configuration of additional base-stations and handsets should be completed manually. All the detail you should need is in the guide, any questions please let me know.

Recent releases have brought a plethora of new features including, dark mode themes, auto-start for the desktop application, click-2-dial for the desktop application, QR code sign in on mobiles, improved settings navigation, support for ‘ex-directory’ contacts, and a raft of improvements and fixes, all of which are listed and explained below.

In the last week we released version 1.0.10 of Evonex Connect for iOS only. This, in conjunction with corresponding back-end fixes, has greatly improved the reliability of the iOS app. However, we’re not finished with iOS reliability updates – there will be more app and back-end fixes coming soon.

Also in this update, is news of support for more Yealink DECT products, more details below.

New Features

Enhancements

Fixes

Dark mode

Users can now run Evonex Connect in dark mode. This setting synchronises to their other Evonex Connect devices.

QR code sign-in on mobiles

Quickly and easily generate a QR code in your desktop Evonex Connect app which you can scan with your mobile app to securely log in. QR code generation works on Browser, Windows and macOS and scan to sign in works on iOS. Scan to sign in will follow on Android in due course.

Auto-start for the Desktop apps

Do you wish the Evonex Connect app started automatically when you login? Just enable this setting! Works for the Windows and macOS apps.

Click-to-dial for the Desktop apps

Click-to-dial has arrived! Click the below button in settings to ensure that any telephone number formatted as a TEL: link will be dialable with Evonex Connect when clicked. Works for the Windows and macOS apps. A plug-in for Web Browsers will follow in due course.

Evonex Connect User Guide

The Evonex Connect User Guide has been updated to cover Android and all the new features recently released. You can download the user guide here.

Access my user guide

Welcome to the Evonex Product Update for May 2026.

  • Highlights this month include:
  • Forthcoming updates to the Evonex Authentication service – please read the details below
  • The release of version 1.8.3 of Evonex Connect for all platforms
  • Insights updates
  • Wallboards updates
  • Core Platform updates

Lastly, a reminder that the legacy Desktop Client and associated Windows Softphone are both now end-of-sale and will be end-of-life in December 2026.

Authentication Updates

Overview

We are rolling out a major update to the Evonex Authentication service. This update comprises three elements:

  • Foundations for the introduction of Microsoft Single Sign-on for Customer Users and Administrators. This feature will not be available initially, but will follow on in due course.
  • A refreshed and redesigned user interface for the sign-in process, with enhanced flow. This will be noticeable any time a user is required to sign-in to Evonex Connect or Portal.
  • The ability for a user to choose for their 2FA one-time password to be sent to their email address rather than necessitate the use of an authenticator app.

What to expect

The instructions below apply to new sign-ins only – if you’re already authenticated when the new update rolls out, you won’t need to sign in again. If you start a new sign-in, you’ll notice that the redesigned sign-in process includes a new UI flow that applies to all sign-ins on all platforms.

  • Firstly, at the login prompt, you will be asked to enter your username, then click ‘Continue’.
  • Your username will be validated, and the next screen will ask you to enter your password and click ‘Sign-in’ to continue.
  • At this point, enter your one-time password from your authenticator app, if required, then click ‘Sign in’.
  • New users, or users who have had their 2FA reset by an administrator, will have the option to receive their 2FA one-time passcode via email if they prefer. They should select the ‘Email’ option during 2FA setup.
  • When a user is required to enter a one-time passcode during sign-in, an email will be sent to their registered email address containing the passcode.
  • They simply enter the passcode, and their sign-in will be granted.

New users, or users who have had their 2FA reset by an administrator, will have the option to receive their 2FA one-time passcode via email if they prefer:

  • They should select the ‘Email’ option during 2FA setup.
  • When a user is required to enter a one-time passcode during sign-in, an email will be sent to their registered email address containing the passcode.
  • They simply enter the passcode, and their sign-in will be granted.

What do I need to do?

Nothing! This update will be automatically rolled out over the coming weeks. Take the time to familiarise yourself with the changes above and inform your customers if you feel it is necessary.

Evonex Connect v1.8.3 release notes:

Features

Call recordings now stream to your device. Call recordings are now streamed rather than downloaded in full, allowing you to start listening immediately. This results in faster access to recordings, reduced waiting time, and a smoother playback experience – particularly beneficial on slower connections or mobile networks.

Enhancements

  • [All] Visual improvements to the chat renaming functionality along with support for dark mode. Brings this feature in line with the rest of the application for a more consistent user experience.
  • [Mobile] Blind transfer-to-voicemail button added. Mobile users can now quickly transfer a call directly to voicemail with a single tap. This makes call handling faster and simpler when the recipient is unavailable.
  • [All] ‘Contact’ filter selection dynamically updates based on the items selected. This is now consistent with the experience in the ‘Calls’ filter.
  • [All] The ‘Auto-Start’ option is now enabled by default as requested by our customers. This means the application will automatically start when you log in to your device, ensuring you will not miss important calls or messages.
  • [All] Various layout and UI improvements. Visual and layout improvements have been made to enhance consistency and usability across the application.
  • [All] The Release Notes page will now automatically adjust to match the user’s selected theme, providing a more cohesive visual appearance.

Fixes

[All] Various stability and quality improvements. Behind-the-scenes improvements increase overall application stability and reliability. Users should experience fewer interruptions, smoother performance, and a more dependable telephony experience in day‑to‑day use.

Insights

Features

Add ‘Department’ and ‘Extn’ columns to the Itemised Calls report.

Enhancements

  • Update all time-based columns on exported reports to use the hh:mm:ss format.
  • Updates to the Missed Unreturned calls report to improve accuracy and sorting.

Fixes

The DND report now functions correctly for an account with no call groups configured.

Wallboard

Enhancements

  • The Missed Unreturned wallboard now includes calls which have been routed to voicemail and the caller has left a message. This brings the wallboard in line with the Missed Unreturned Insights report.
  • Wallboard URLs now automatically update in the event of a managed DC failover.

Platform Core

Fixes

  • Fix an issue with Universal Licences where manually disabling DND for a user with scheduling applied would not consistently revert call routing as expected.
  • Fix an issue with Fax-to-email calls.

Evonex Connect v1.0.8 release notes:

New Features

Enhancements

Fixes

Recent Portal & Platform Releases

Enhancements

Fixes

New Ordering Process – Help

The new ordering process has been live since September 2023. It’s no-longer a beta product and consequently has been promoted to the only way to place orders for new and existing customers.

For anyone who requires assistance with using the new order journey, you can access the help section by clicking the button at the top right of the portal page. In here you’ll find a video guide

a step-by-step explanation of the process with handy GIF images, and links to excel and text template files to allow you to populate an external document and simply paste the contents straight into the order page.

If you need further ordering/provisioning assistance, please contact us.

Hidden Contacts – Explained

In a recent Portal update, we added the ability for an Administrator to hide a Shared Address Book contact or Internal Address Book contact (AKA User) with a simple tick box. For a user in portal, this has the affect of hiding the telephone number(s) associated with the contact. In Evonex Connect or a desk phone, this renders the contact hidden or ‘Ex-directory’.

What are the use cases for this? Hiding a User is useful if you have set up several hunt groups on an account and you want to ensure those groups don’t appear in search results in Evonex Connect or via desk phones. Hiding a Shared contact is useful if you have two contacts for a customer – one for inbound calls and one for outbound calls – and you want to ensure the customer is not called on the wrong number. Importantly, in both cases, the contacts are hidden for search results, but they are still able to be used for inbound alpha-tagging.

Support for Yealink W80DM & W90DM multi-cell DECT

Please find attached a guide explaining the extent of support we now offer for Yealink W80DM and W90DM multi-cell DECT units. Essentially, this now means you can order Standard, Lite or Universal Licences against either one of these units and the subscriptions will be auto provisioned to the device. The necessary configuration of additional base-stations and handsets should be completed manually. All the detail you should need is in the guide, any questions please let me know.

Recent releases have brought a plethora of new features including, dark mode themes, auto-start for the desktop application, click-2-dial for the desktop application, QR code sign in on mobiles, improved settings navigation, support for ‘ex-directory’ contacts, and a raft of improvements and fixes, all of which are listed and explained below.

In the last week we released version 1.0.10 of Evonex Connect for iOS only. This, in conjunction with corresponding back-end fixes, has greatly improved the reliability of the iOS app. However, we’re not finished with iOS reliability updates – there will be more app and back-end fixes coming soon.

Also in this update, is news of support for more Yealink DECT products, more details below.

New Features

Enhancements

Fixes

Dark mode

Users can now run Evonex Connect in dark mode. This setting synchronises to their other Evonex Connect devices.

QR code sign-in on mobiles

Quickly and easily generate a QR code in your desktop Evonex Connect app which you can scan with your mobile app to securely log in. QR code generation works on Browser, Windows and macOS and scan to sign in works on iOS. Scan to sign in will follow on Android in due course.

Auto-start for the Desktop apps

Do you wish the Evonex Connect app started automatically when you login? Just enable this setting! Works for the Windows and macOS apps.

Click-to-dial for the Desktop apps

Click-to-dial has arrived! Click the below button in settings to ensure that any telephone number formatted as a TEL: link will be dialable with Evonex Connect when clicked. Works for the Windows and macOS apps. A plug-in for Web Browsers will follow in due course.

Evonex Connect User Guide

The Evonex Connect User Guide has been updated to cover Android and all the new features recently released. You can download the user guide here.

Access my user guide

What’s New?

Security Alerts for Evonex Connect: Version 1.9.2 of Evonex Connect will soon support desktop notifications for Security Alerts. This means that any Evonex Connect browser or desktop client in a Security Alert group will receive a Security Alert when it’s triggered.

Additionally, any desk telephones associated with these clients will also alert users. Both will play the same distinctive Klaxon ringtone, and the incoming call display will feature a red background to emphasise its importance.

Spotlight on…

The Evonex phone system offers a variety of exciting features, which can make it challenging to keep track of the specific functions of each service. This section is dedicated to exploring one feature or function at a time, making it easier to learn and understand.

Barge, Monitor, Whisper (BMW)

BMW is a ‘supervisor’ feature that allows to you intrude (Barge), listen (Monitor), or coach (Whisper) on one of your team’s calls. BMW works from any managed phone, or Evonex Connect and does not need an additional licence or incur any additional costs. To ensure confidentiality across your business, anyone with “Barge Monitor Whisper Supervisor” permissions is not permitted to have another user access their calls.

What setup is required?

  • Each user will need to be either set as a ‘Customer Administrator’ or have ‘Barge Monitor Whisper Supervisor’ additional permissions.
  • You will need to add your phone, and the phones of the users in your team, to the same ‘Barge Monitor Whisper’ Call Group.

Barge

Barge allows you to hear both sides of the conversation, and both parties to hear you. To activate Barge during the call, press 6.

Monitor

Monitoring allows you to hear both sides of a conversation. Neither party will hear you, or will be alerted to the fact their call is being monitored. To activate Monitor, dial *86*EXTN#. If the extension number you enter is part of the same BMW group, and is on an active call, you will immediately begin monitoring the conversation.

Whisper

Whisper allows you to hear both sides of the conversation. The extension user will hear you, although the third party will not. The third party still doesn’t know the call is being monitored. To activate Whisper during the call, press 5.

Exiting back to Monitor

During the call, press ‘4’ to change from the current state back to ‘Monitor’.

Top Tips

As an alternative to *86*EXTN#, you can start Whispering immediately by dialling *865*EXTN# or you can Barge the call immediately by dialling *866*EXTN#.

The BMW service codes can be programmed under BLF keys – please ask your support team for assistance.

If either the extension or the third party end the call, the BMW will also end for the ‘Supervisor’.

If either of the following conditions are met, you’ll hear an appropriate error message and the call will not be barged, monitored or whispered:

  • you don’t have permissions to use BMW
  • you enter a ‘Supervisor’ extension
  • you enter an invalid extension
  • you enter an extension that is not in the same BMW group as you
  • you enter an extension that is not on a call
  • you enter an extension that is already being barged, monitored or whispered

If the ‘Supervisor’ ends the call, from any state the call will not end for the extension or the third party.

If the extension transfers the call to another extension, the BMW will end for the ‘Supervisor’.

If call recording is enabled, all three parties are recorded.