Why It Matters:
A compromised phone system can have serious consequences, including:
- Unexpected call charges running into thousands of pounds
- Business disruption and downtime
- Increased administrative burden
- Security and compliance concerns
- Financial losses that can impact cash flow and profitability
VoIP Safe has been developed to help minimise these risks and provide an additional layer of protection for your hosted telephony environment.
VoIP Safe: Protect Your Customers from Telephony Fraud
VoIP Safe is a specialised hosted telephony protection service available exclusively to SCG customers. It safeguards businesses from fraudsters exploiting vulnerabilities in phone systems, preventing significant financial losses and ensuring secure communications.
How VoIP Safe Protects:
Our experienced team uses a combination of preventative measures and monitoring tools to help reduce the risk of fraudulent activity.
Financial Protection: In the unlikely event that fraudulent activity occurs on a VoIP Safe-protected system, we will cover the cost of fraudulent calls after the first £125, up to a maximum value of £10,000.
Proactive Fraud Prevention: We actively block calls to high-risk and vulnerable destinations that are commonly targeted by fraudsters
Advanced Telephony Protection: Our team implements external protection measures and monitoring techniques developed through years of hosted telephony experience.
Expert Oversight: VoIP Safe is backed by telephony specialists who continually assess and manage potential threats to help keep your systems protected.
Key Benefits for Customers:
- Affordable Protection: Comprehensive coverage for just £1.25 per user, per month.
- Peace of Mind: Expert telephony professionals protect your system.
- Reduced Financial Risk: Safeguards against substantial fraudulent charges.
- Enhanced Security: Additional measures fortify communication security.
- Business Continuity: Minimises disruption from fraud incidents.
What it Means for Partners:
By signing customers up for VoIP Safe, you can offer customers valuable, expert-backed fraud prevention tailored for today’s telephony challenges, helping you:
- Offer a valuable solution while generating recurring revenue.
- Stand out in the market with meaningful fraud protection.
- Increase customer confidence in you and SCG
What is Cyber Essentials?
Developed by the experts at the National Cyber Security Centre (NCSC), Cyber Essentials is the minimum standard of cyber security recommended by the Government for organisations of all sizes.
The certification assesses five different areas of your IT landscape designed to prevent the most common internet-based cyber security threats:
- Firewalls
- Secure configuration
- Security update management
- User access
- Malware protection
Why customers need it:
Protection of data is crucial not only for their customers, but to their suppliers and stakeholders. Obtaining the Cyber Essentials certification offers several advantages:
- Provides a clear understanding of your cyber security posture
- Reassures existing and potential customers that you are protecting their data
- Certification may be required for government contracts
- Businesses with Cyber Essentials are 92% less likely to make a cyber-related insurance claim
Why SCG?
As your trusted technology partner, SCG will help make the process straightforward. By reviewing current security controls against the latest Cyber Essentials requirements, we’ll identify any gaps and help customers address them so they can stay focused on their business.
Only around 6% of businesses are certified for Cyber Essentials! Why not help your customers get the protection they need?
Not sure how to get started? We can help. Talk to your Channel Manager today.
Product Updates Archive
Smarter incident response for schools
teamSOS brings everything into one place. Staff can raise behaviour, safeguarding, medical, wellbeing and emergency incidents in one tap. The system instantly connects the right on‑rota staff with clear guidance, live two‑way communication and structured support.
Every action is automatically recorded, with easy reporting and seamless integration with CPOMS and MyConcern, reducing admin and supporting compliance.
Trusted by school leaders nationwide.
Find out more by speaking to your Channel Manager.
Evonex now officially supports Wonde
Wonde support means that more than fifteen School MIS systems are now supported in Evonex Connect.
- Click-to-dial
- Screen-pop
- Court Order Alerts
- CPOMS integration
A “Wonde (read)” licence is required and can be ordered in the same way as other licences. Recommended sale price is £19.99 per school, per month. Please note that there is no charge for the first ten customers taking the integration.
Later this year, we aim to bring the “Wonde (write)” licence to market, allowing attendance and comms log data writeback.
It is also possible for a Multi-Academy Trust (MAT) to configure up to 20 of the same type of MIS integration. This means a Trust can manage all its schools under a single Evonex account, keeping each school’s data separate, whilst ensuring each one can benefit from MIS integration in Evonex Connect.
Key benefits:
- 24/7 support
- Faster fault resolution
- Zero call-out charges
- In-house engineering expertise
- Complete peace of mind
Enhanced Network Service
Imagine having expert support at your fingertips 24/7.
With Enhanced Network Service, we provide customers with around-the-clock support for all SCG network services, improving our technical support experience.
Why Enhanced Network Service Matters:
It’s the peace of mind knowing that if your customers experience a fault, they don’t have to wait until 9 am to report the issue.
This covers 24/7/365 support across all connectivity, SIP, analogue, & ISDN services. Our in-house technical support team will diagnose and rectify faults, liaising directly with third-party network providers when needed to fast-track resolution.
If a network provider site visit is required and incurs a fee, we’ll cover the cost in full, eliminating the need for a lengthy engineer authorisation process and speeding up fault escalation.
Enhanced Network Service directly replaces the legacy Line Protect service.
SCG Gateway has arrived
Introducing our brand-new Gateway, tailored to suit the specific requirements of our broadband customers. The feature set is designed to be simple, yet robust enough to meet the increasing bandwidth requirements driven by multigigabit FTTP Networks.
The gateway is available in the following variants:
- Standard and Superfast SOADSL and SOGEA
- Ultrafast FTTP up to 2.5 Gbps
- Ultrafast FTTP up to 10 Gbps
Benefits:
- Out-of-the-box compatibility with all SCG broadband circuits.
- Remote software assurance and automatic security updates.
- Plug-and-play network connection with zero-touch setup.
- Supports high-bandwidth FTTP requirements up to 10 Gbps with market-leading and cost-effective technology.
Service Protect
Have your customers ever been in a position where something isn’t working, and different suppliers are denying responsibility for the fault?
Service Protect is our value-added service that resolves problems faster and eliminates demarcation points, ensuring peace of mind by reducing business risk and increasing operational efficiency.
Why Service Protect Matters:
As data, networks, and telephony merge into a unified solution, we recognise the importance of maintaining high service levels, as even minor issues can significantly impact your business.
Service Protect customers will have access to dedicated engineers who collaborate with third-party IT suppliers and vendors to diagnose and resolve faults, minimising the risk of disruptions.
Give your customers peace of mind, faster fault resolution, and better support, so they can stay focused on running their business.
Safeguarding-First Communications
Our Evonex platform goes beyond just telephony; it serves as a safeguarding infrastructure designed to keep schools and multi-academy trusts (MATs) secure.
To help with compliance regarding lockdown procedures and Martyn’s Law, Evonex enables schools to broadcast alerts throughout the premises at no additional cost. It also includes an integrated paging system for quick communication, which is especially useful for supporting children with care plans.
Additionally, we offer dedicated support lines for students, and our content filtering feature ensures that appropriate restrictions are in place to protect students while minimising disruptions to their lessons.
Key features:
- Seamless integration with MIS and CPOMS for joined-up safeguarding workflows
- Lockdown alerts and emergency broadcasting for critical situations
- Support for Martyn’s Law compliance
- Call recording, secure escalation, and audit trails
- Anonymous student support lines
- Ofsted-ready compliance logging
What is MIS and CPOMS Integration?
- A Management Information System (MIS) manages core school data, including pupil records, attendance and reporting.
- CPOMS is a safeguarding platform used to record and manage concerns, wellbeing and pastoral information.
MIS integration for schools links these systems together so relevant data can flow automatically and securely between systems.
You can find out more about how Evonex keeps schools safe, secure and compliant by downloading our brochure.
