Evonex Platform Updates 

Provide feedback on a call that has just finished via a pop-up banner, or any previous call via a button in your history (your customers are encouraged to continue to report problems to you).

Your call history detail now shows the caller ID that was presented when you made outgoing calls, if it was anything other than your default caller ID.

The login and 2FA screens have been updated across the platform, including within Evonex Connect. Users can now reset their own 2FA accounts if they have stored their recovery codes.

It is now possible to disable Dialpad key tones if you’d prefer not to hear the tones when dialling.

Reseller admins can now control some additional wallboard settings on behalf of their customer accounts:

• Agent Mode – must be enabled if reporting on Universal licence users – counts all calls at the device, not just direct calls.
• Show ‘All CLIs’ – for reports that show a tabular view of users ranked by call volumes, this setting controls whether the reporting group’s users are shown only when they have handled a call (default) or if all members are shown regardless
•  Link Expiry (days) – the number of days that that the wallboard URL will be valid for. During this time, the URL can be re-used/re-launched, after that the URL is invalid. However, once running, the Wallboard will run in the browser until it is re-loaded. Extend or reduce this time from the default of 14 days.
• Please see attached Wallboard docs (one version for resellers and one for customers).

Allow a CA to reset their user’s 2FA. The ‘Reset 2FA’ button will appear in User Maintenance. This feature is disabled by default and must be requested via a support ticket. Availability of the feature is at the discretion of the MyPhones team.

We now ensure that a subscription’s SIP credentials are always renewed whether the subscription has been upgraded, or ceased and re-ordered.

Ensure that a sub-reseller inherits the call limit settings of their top-level reseller upon creation.

Yealink expansion modules having non-standard MAC addresses

Ensure that a user always has a default phone in all possible scenarios. This facilitates many aspects of the platform; recordings, CTI services and wallboards.

New filter option on the Call Management Planner within Scheduling

Fix an issue where some Cat 1 prefixes would prevent numbers that were similar to those being used as short codes.

The next two years Public Holiday are now available again.

Ensure that a customer admin always has a default phone in all possible scenarios. This facilitates many aspects of the platform; recordings, CTI services and wallboards.